Wood is a hygroscopic material and under normal circumstances WILL readily exchange moisture with the vapour in the surrounding atmosphere. In high humidity wood will pick up moisture and swell, cup and warp. In low humidity, wood will release moisture and shrink.
Normal minor fluctuations in humidity occur; the resulting expansion and contraction will occur and is NOT A DEFECTIVE WOOD PRODUCT. To avoid problems it is recommended that the relative humidity be maintained within the range of 25%-55%. Uncontrolled extremes below 20% or above 80% relative humidity are likely to cause problems.
Wood is a natural material with variations in colour, texture and figure. These variations are influenced by the natural growing process and are uncontrollable by the manufacturer. They are NOT considered a defect. The colour of wood within a tree varies between “sapwood” which is usually lighter in colour, and the “heartwood. There will be variations of grain patterns within any selected species.
Touchwood Jamaica cannot select solid lumber cuttings within a species by grain and colour and therefore these factors, including texture, will occur in the finest architectural woodworking. The supply of lumber as regards both sizes and species is affected by factors not controlled by the manufacturer and these include, demand, regulations etc.
Touchwood Jamaica cannot guarantee specific lengths unless the client is prepared to pay a premium.
It is recommended that delivered woodwork be allowed to acclimatize to the job site for a minimum of 72 hours before installation.
Orders must be inspected and there be signed approval of receipt of goods by authorized personnel. Any claims or complainants must be filed before painters’ finish is applied.
We agree within a period of one year after delivery date, to repair or replace, without charge any woodwork which is defective within the meaning of this guarantee. We do not agree to be responsible for any work which was not originally performed by Touchwood Jamaica. We do not agree to pay charges for finishing or installing replaced woodwork. This guarantee is also not effective if goods are repaired or replaced without first obtaining the written consent of Touchwood Jamaica.
Custom Orders: Custom orders require a 50% deposit and orders are non-refundable after manufacturing has begun. Any additions or changes to our catalogue profiles must be specified in writing and agreed to by the client and Touchwood Jamaica. Anything not specified but left up to Touchwood Jamaica are the responsibility of the client.
There is a 150 ft minimum order run on profiles other than the Touchwood Twelve.
Terms: All orders require a 50% deposit. Depending on individual arrangements with the clients and Touchwood Jamaica the full payment is required either before delivery, at delivery or, under special circumstances, within 2 weeks of the invoice being submitted. Past due balances are subject to interest charges of 10% per month. Ownership remains with Touchwood Jamaica until entire invoice is paid in full. If invoices are not paid in full, then purchaser agrees to pay sellers cost of collections and attorney’s fees.
Deliveries: All deliveries will be made door to receiving area only. Deliveries must be accepted by authorized personnel.
Installation and Finish: All finishes and installation will be provided by customer unless by special written agreement.
Installation and Finishing Recommendations: The methods and skill involved in the installation of woodwork in large determine the final appearance of the wood project. Building codes will be the customer’s responsibility. All species of wood vary considerably in their receptivity to the many different finishing processes on the market. Clients must take into consideration the finish that will be applied when selecting a particular species and requesting a particular grade. (Stain or Paint).
Touchwood Jamaica WILL NOT warranty or be responsible for any wood products that do not follow the standard processes of finishing including being sealed front and back (primed). See “Tips From Touchwood”.
Lumber Grade: Touchwood Jamaica only use the highest FAS No. 1 Grade Poplar lumber which is free of knots on one or none of the sides of the board.
Quotes: Pricing on quotes will be held for 15 working days from quote date. All quotes do not include painting, finishes, installation and or hardware unless otherwise noted.
Overage: At Touchwood Jamaica we pride ourselves on running your millwork order as close to your total request as possible but cannot guarantee specific lengths.
Waste Factor: Wood is a natural material with variations in colour, texture and figure. These variations are influenced by the natural growing process and are uncontrollable by the manufacturer and are NOT CONSIDERED A DEFECT. In order to compensate for variations, natural wood products and waste incurred by cutting/instillation please add a 10% to 20% waste factor to your order to eliminate shortage.
Re-Ordering: Due to our large catalogue Touchwood Jamaica does not guarantee that we have in stock any one type of moulding. Therefore Clients are advised that there may be a set-up fee for re-orders of mouldings under 500 feet.
Exterior & Interior Use: Years of performance have shown certain species to be more durable in certain usage. It is the client’s responsibility to choose the wood type that best suits the placement of the wood products.
Fire-Retardant Rating: It is the responsibility of the client to indicate what fire rating, if any, is required for the woodwork. In the absence of such a specified rating, Touchwood Jamaica will supply an unrated wood material.
Infestation: It is the client’s responsibility to treat any wood products supplied by Touchwood Jamaica.
